Question 1

How long does shipping take?

Accepted Answer

Standard orders ship within 2–3 business days and arrive in 5–7 business days. Personalized orders may take an additional 1–2 days to prepare.

Question 2

Can I personalize my sphere after ordering?

Accepted Answer

Yes. After checkout you'll receive an email with a personalization link where you can upload your photo, video clip, and an optional audio message.

Question 3

What file formats are supported?

Accepted Answer

Photos: JPG, PNG, HEIC. Video: MP4, MOV (up to 60 seconds). Audio: MP3, WAV, or M4A (up to 30 seconds).

Question 4

How long does the battery last?

Accepted Answer

A full charge lasts approximately 8–10 hours of continuous playback, or several weeks of casual daily use.

Question 5

Is it waterproof?

Accepted Answer

The crystal exterior is splash-resistant, but the sphere is not waterproof. Keep it away from full submersion.

Question 6

What is your return policy?

Accepted Answer

We offer 30-day returns on unpersonalized spheres. Personalized orders are final sale unless there is a manufacturing defect.

Question 7

Do you ship internationally?

Accepted Answer

Yes - we ship to most countries. International shipping fees and timing are calculated at checkout.

Question 8

Can I update the photo or video later?

Accepted Answer

Absolutely. You can re-personalize your sphere anytime through your account portal at no additional cost.

Frequently Asked Questions

Still have questions?